Aurora Animal Clinic is here for you and your pets during this uncertain time.
While the state of Alaska reopens, the health of our patients, clients, and staff remain our top priorities. We wish to be conscientious members of the Fairbanks community, and believe that continuing curbside services is the best way for our clinic to do so. Thank you for being understanding and respectful of this decision.
Our hours are 8:00am to 6:00pm, Monday through Friday. We are now closed on Saturdays.
As dictated by government mandates, we are currently resuming elective surgical services as of May 4th 2020.
We are taking a variety of precautions to keep both our team and our clients safe. These precautions include reduced staffing, telemedicine and teleworking where applicable, the use of cloth masks, washing hands regularly before and after handling every pet, cleaning and disinfecting the entire hospital with increased frequency, and limiting access to visitors. Unfortunately, this means that until further notice, no clients are allowed into the hospital, and we have established curb-side service for all visits.
For non-urgent issues, we ask that you consider a telemedicine appointment via Airvet. Consultation requests will be done by our veterinarians at Aurora Monday – Friday within a few hours of your request, or you can choose the “on demand” feature to speak to a veterinarian immediately (please note the “on demand” consultation will be with a veterinarian, but not one that works at Aurora).
- When you arrive, text your parking spot number and your pet’s name to (206) 208-6261. If you are not able to text, call the main clinic number, (907) 452-6055. Our receptionists will check you in and the doctor or assistant will call and ask you some questions to get your pet’s history before the exam.
- Once we have the history, an assistant will come out to collect your pet. Please make sure all dogs are on a leash. Cats should be secured in a pet carrier. If you do not have a leash or carrier, please let us know.
- The doctor will perform their exam, then call you to discuss your pet’s health and any concerns you may have as well as the recommended treatment plan. If you have concerns about not being present for the exam, please discuss this with the doctor and we will do our best to address those concerns.
- Once the appointment is complete, a receptionist will call you to take your payment by phone (credit card is preferred, but we still accept all forms of payment) and an assistant will bring your pet and any medications back to your car.
Medications and Prescription Diets:
We are still providing prescription medications and food for our patients. If you need medication refilled, please send the request through the portal on our website, or email email@example.com. Please allow 24-48 hours to refill existing prescriptions. For food requests, email firstname.lastname@example.org with the name of the food, type (wet or dry), and how much you would like.
Payment for medications and/or food can be taken by phone at the time they are requested or when picking up (we still accept all forms of payment). When you arrive, text us as above and one of our staff members will bring the item(s) to your vehicle.