Aurora Animal Clinic is here for you and your pets during this uncertain time.
The health of our patients, clients, and staff remain our top priorities. We wish to be conscientious members of the Fairbanks community, and believe that continuing curbside services and keeping our lobby closed is the best way for our clinic to do so. Thank you for being understanding and respectful of this decision.
- When you arrive, text your parking spot number and your pet’s name to (206) 208-6261. If you are not able to text, call the main clinic number, (907) 452-6055. Our receptionists will check you in and the doctor or assistant will call and ask you some questions to get your pet’s history before the exam.
- An assistant will come out to collect your pet. All dogs must be leashed or in a carrier. All cats must be secured in a carrier. If you do not have a pet carrier, we will provide one for a fee.
- The doctor will perform their exam, then call you to discuss your pet’s health and any concerns you may have as well as the recommended treatment plan. If you have concerns about not being present for the exam, please discuss this with the doctor and we will do our best to address those concerns.
- Once the appointment is complete, a receptionist will call you to take your payment by phone (credit card is preferred, but we still accept all forms of payment) and an assistant will bring your pet and any medications back to your car.
Medications and Prescription Diets:
We are still providing prescription medications and food for our patients. If you need medication refilled, please send the request through the portal on our website, or email firstname.lastname@example.org. Please allow 24-48 hours to refill existing prescriptions. For food requests, email email@example.com with the name of the food, type (wet or dry), and how much you would like.
Payment for medications and/or food can be taken by phone at the time they are requested or when picking up (we still accept all forms of payment). When you arrive, text us as above and one of our staff members will bring the item(s) to your vehicle.
We are taking a variety of precautions to keep both our team and our clients safe. These precautions include reduced staffing, telemedicine and teleworking where applicable, the use of cloth masks, washing hands regularly before and after handling every pet, cleaning and disinfecting the entire hospital with increased frequency, and limiting access to visitors.